Questions and Answerss

We are located approximately a 4-minute walk (approx. 500 m) from the pedestrian zone, the center of Seefeld, and the Seefeld train station.

The stop for the free village bus is about 200 m away. Stops for regional buses and ski buses are approximately 400 m away. You can go for walks, hikes, or bike rides (including e-biking) directly from our hotel.

The main starting point for cross-country skiing is at the “Seekirchl” (Seekirchl Church) in Seefeld; it is an easy 10-minute walk (900 m) away through the pedestrian zone.

The Rosshütte ski area is about 600 m from us, and the Gschwandtkopf ski area is 1,400 m away. Both ski areas offer large, free parking lots, and the ski bus (stop approx. 400 m away) also takes you quickly to the slopes. The Geigenbühel lift, suitable for beginners and children, is within walking distance (approx. 400 m).

We have ample parking available around the hotel. No reservation is required.

Starting in the 2026/2027 winter season, we will have our own EV charging station for your electric car right at the hotel.

Yes – we have an elevator that serves all floors as well as the lower ground floor, where the sauna, infrared cabin, steam bath, and ski room are located.

We have a ski room equipped with heated boot dryers.

Our double rooms with balconies and our junior suites (standard and large) all feature non-carpeted floors. Some rooms without balconies do not have carpeting. The hotel suites feature vinyl wood-look flooring in the living area and carpeting in the bedroom.

Some of our junior suites and suites, as well as all rooms in the B2 category, feature a walk-in shower. All other rooms have either a bathtub with a walk-in shower feature (opening bathtub door) and a glass screen, or a bathtub with an integrated shower and a glass screen.

We have wooden cribs (60×120 cm) available, as well as a limited number of Maxi-Cosi carriers, high chairs, sleds, and bobsleds. There is a small children’s play area on the ground floor, close to the dining room. A special children’s menu is available for meals.

Bathrobes and pool shoes are available at the reception desk.

Check-in is generally from 3:00 PM, and on the day of departure, we ask that you vacate your room by 11:00 AM.

We offer salt-free, gluten-free, and lactose-free options. However, we cannot make firm guarantees regarding special dietary requirements or specific medical diets.

We have a secure bicycle storage room where you can also charge your e-bike.

We charge a fee for your pet. Please understand that bringing your four-legged friend is only possible with prior notification (made at the time of booking).

We have tables where you are welcome to bring your dog along while dining; however, these are limited in number. Therefore, it is important to request such a table when booking your room. It is usually not possible to arrange this upon arrival. Dogs are not permitted inside the dining hall itself.

We offer free Wi-Fi throughout the hotel.

No cancellation fee up to 22 days before arrival; 50% of the room rate in summer and 70% in winter for cancellations 21 to 11 days before arrival; 100% of the room rate for cancellations from 10 days before arrival up to the day of arrival, as well as for no-shows, late arrivals, and early departures.

Christmas/New Year: No cancellation fee up to October 15; 15% from October 16 up to 32 days before arrival; 50% of the room rate from 31 to 22 days before arrival; 100% of the room rate from 21 days before arrival up to the day of arrival, as well as for no-shows, late arrivals, and early departures.

No refunds are provided for meals not taken.